Terms and Conditions

Important Feeding Guidelines

PetPodda Frozen Treat is intended as an occasional treat only and is not a complete and balanced dog food.

Introduce gradually and start with a small portion to observe your dog’s tolerance. Every dog is different, and some pets may be sensitive to new foods.

Always ensure your pet has access to fresh drinking water.

If your dog shows any signs of discomfort, discontinue use and consult a veterinarian.

PetPodda is not responsible for any adverse effects resulting from improper feeding, overfeeding, or individual sensitivities.

Return and Refund Policy

Return & Refund Policy

At PetPodda, we are committed to providing high-quality products for your beloved pets. If you are not satisfied with your purchase, please review our return and refund policy below.

Returns

Due to the nature of our product (pet food/premix powder), we do not accept returns once the package has been opened or used.

Returns may be accepted only in the following cases:

Product received is damaged or defective
Wrong product delivered
Package is tampered or leaking at the time of delivery

In such cases, please contact us within 48 hours of delivery with:

Order details
Clear photos/video of the product

Refunds

Once your request is reviewed and approved:

Refund will be processed within 5–7 working days
Amount will be credited to your original payment method

Replacement

Instead of a refund, we may offer:

Free replacement of the product

(depending on the issue)

Non-Returnable Situations

We do not accept returns or refunds if:

Product has been opened or consumed
Incorrect usage or preparation by customer
Pet did not like the taste
Minor packaging variations

Contact Us

For any return or refund requests, please contact:

8849353876
www.petpodda.com

Important Note

PetPodda products are intended for pets and should be used as per recommended guidelines. As individual pets may respond differently, we advise starting with small quantities.